Free standard shipping on all orders over €250

Purchase Guide

Saona Cashmere
Orders
Orders are processed from Monday to Friday from 10 am to 18 pm. You will receive a confirmation of the acceptance of the order and payment immediately. If you place an order out of hours or over the weekend the order will be processed the next working day. Your order will be shipped within 2 days.
Delivery
Free worldwide shipping for all orders over 250 euros.

We deliver our products all over Europe and non-EU countries. The delivery of your products is carried out by DPD Seur, UPS or a local courier and you can track the delivery status of your goods at any time. To do this you use the number of shipment which will be sent to your e-mail address once your parcel has been shipped.

Delivery time takes between 2 to 15 business days and the shipping cost vary per destination from 15 euros in the EU to 25 euros to ship to the USA and the rest of the world.

Import, duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility.
Payments
You can pay for your order with Paypal, Credit or Debit Visa Card, MasterCard or Maestro. The transfer of any billing data when paying with a bank card is based on the highest security standards and is guaranteed by the PCI DSS Technology and Process Security Certificate (Payment Card Industry Data Security Standard).

If you have problems with payment, you can contact us by e-mail on hello@saonababy.com or by WhatsApp on +34 649 800 855
Return
You can return the item within 14 days from the day you receive it. To do this you will need to:

1. Contact us by e-mail on hello@saonababy.com within 7 days of receipt of the order.

2. Follow the instructions you receive in our reply to you (by letter).

3. Send the parcel via any courier company at your expense to the address: Paseo de Gracia 8, 3-2, Barcelona, 08007, Spain. You must mark the package for the attention of Yulia Senchenkova.

4. A return order must be packed in a box and sealed with an individual sticker. The responsibility for the safety of returned items lies with the sender.

5. Goods must be returned to us without traces of being worn, with the factory labels attached and in their original packaging.

6. The return of goods of inadequate quality or defective is at the seller's expense.

7. The funds will be returned to the buyers account within a period of time that does not exceed 14 days from the receipt of the goods by the seller. We will issue a refund less shipping and return, duties, and a 25 euros re-stocking fee.

8. The crediting period for the return of funds depends on the speed of processing (of the operation by the receiving bank) and can take up to 30 business days.